File Review Specialist  (Saratov)

File Review Specialist - OvernightPrints
Farheap Solutions is a technology based company with successful business operations in internet technologies, printing, and graphic design. Due to continuous growth and projected expansion of our premier online retail printing site, OvernightPrints.com, we are expanding our capacity to meet demand.
OvernightPrints is the leader in high-quality, affordable, full-color printing solutions for small businesses and consumers. As one of the largest online printers in the United States and Europe, OvernightPrints offers next day delivery of promotional, marketing and branding products in addition to easy-to-use design templates and mailing services. We are seeking a dynamic, energetic, and smart File Review Specialist to join our team and be ultimately responsible for understanding and maximizing our customer experience, and developing a best in class operation.
If you are a customer service rock star AND an exceptional graphic artist, we should talk as soon as possible.
You are looking for us if:
·        You thrive providing exceptional customer service and improving the overall customer experience.
·        You see an outlet for your unique graphic design and graphic arts skills
·        You want to work with talented and smart people, in a place where you respect, and are respected by, your peers.
·        You want a challenging role that is rewarding, demanding and exciting.
·        You want freedom and trust, allowing you to explore possibilities.
·        You want to work on something important, where your career will develop as the business grows.
 
POSITION:
The File Review Specialist is responsible for satisfying customers who have uploaded their designed images via our systems, and resolving issues which require unique and specific manipulation of the uploaded file to ensure proper upload of images and ultimately, to ensure proper printing. This is a fast paced, constantly changing environment which requires a unique combination of strong graphic artist skills and highly effective customer service skills.
You will work as an integral member of the file review team, and you will interact with Customer Care Specialists, the print production team, and most importantly, directly with customers via telephone and email.
Specific duties and responsibilities include:
·        Manipulate uploaded image files to resolve issues, preferably in a single communication.
·        Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files.
·        Review image files and ensure they meet printing standards.
·        Approve and/or correct image files for printing utilizing company proprietary systems, Photoshop, Illustrator, and other design software.
·        Handle tier two escalation calls from Customer Care Specialist and assist customers.
·        Provide support, feedback, and assistance to Customer Care Specialist regarding policies, procedures and product knowledge.
·        Perform color and file specification verification.
 
REQUIREMENTS:
 
This position requires a college degree, certification, trade school, or professional training with emphasis in graphic design and 2 years of professional Call Center and/or Customer service experience.
 
To qualify for consideration, you MUST also have:
·        Exceptional customer service and graphic design skills.
·        Exceptional computer proficiency with experience using Microsoft Office applications and Photoshop to design and manipulate image files. (Experience using Illustrator and other design software is highly desirable).
·        Experience in a graphic design environment, assisting customers with uploading image files, and/or printing experience.
·        Exceptional verbal and written communication skills, time management skills, and attention to detail.
 
SKILLS:
Design Image reviewer, Graphic design setter, upload verifier, Graphic design

Deployment Engineer (Windows)

We are hiring a DevOps Engineer specializing in Windows-based solutions to join a team of excellent software engineers and architects working on award-winning software applications for the printing industry.

Responsibilities: 

  • Monitor the automated build and integration process to ensure correct build execution and facilitate resolution of build and/or release failures;
  • Assist in the roll-out and deployment of new releases to facilitate our rapid iteration and constant growth;
  • Work alongside application development teams to provide secure and reliable releases and application management;
  • Build, document, and maintain deployment and monitoring systems;
  • Configure and maintain the Continuous Integration / Continuous Delivery tools and systems;
  • Work closely with engineers to improve build pipelines and Azure-hosted products;
  • Collaborate with team members to improve on architectural design and sustainable processes. 

Qualifications: 
Soft skills:

  • Strong trouble-shooting skills that span systems, network, and code;
  • Manage competing priorities;
  • Strong written and verbal communication skills in English.

Technical skills:

  • Solid experience in Windows Server (2012 and higher) administration – must have;
  • On-hands skills in IIS administration and configuration;
  • Powershell / Visual basic scripting;
  • C# and ASP MVC applications development experience as a big plus;
  • Experience with TFS/VSTS and TFS Builder/VSTS Agents as a plus;
  • Linux systems administration as a plus;
  • Some knowledge of bash and python scripting would be a plus.

 

Graphic Designer

We are looking for a talented graphical designer to work on the portal http://overnightprints.com
OvernightPrints is the leader in high-quality, affordable, full-color printing solutions for small businesses and consumers. As one of the largest online printers in the United States and Europe, OvernightPrints offers next day delivery of promotional, marketing and branding products in addition to easy-to-use design templates and mailing services. We are seeking a dynamic, energetic, and smart File Review Specialist to join our team and be ultimately responsible for understanding and maximizing our customer experience, and developing a best in class operation.

Main responsibilities for this job are:

  • Create designs that meet customer requirements specific for Overnightprints product lines;
  • Create design templates for the portal printing products such as business cards, post cards, brochures, posters and many other printing products we offer;
  • Participate web development teams as a designer or graphical artist;
  • Work on the images for the printing industry;
  • Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files;
  • Manipulate uploaded image files to resolve issues, preferably in a single communication;
  • Approve and/or correct image files for printing utilizing company proprietary systems, Photoshop, Illustrator, InDesign, and other design software;
  • Provide support, feedback, and assistance to Customer Care Specialist regarding policies, procedures and product knowledge.

Requirements:

  • 2+ years of experience in graphical design;
  • College degree, certification, trade school, or professional training with emphasis in graphic design;
  • Excellent knowledge of tools such as Adobe Photoshop and Adobe Illustrator;
  • Understanding of modern trends in graphical design, web design and printing industry;
  • Artistic taste;
  • Strong written and verbal communication skills in English.

 

Senior .NET developer

We require a Sr. .Net Developer to join our team in order to design and build a plant management software solution for the printing industry. This position requires an interdisciplinary skill set with a focus on server software architecture, business analysis and coding skills.

The Responsibilities:

  • Work with the project manager to gather requirements for underlying feature requests;
  • Provide architectural guidance for .Net development;
  • Participate in code reviews, brainstorming meetings, and cross training sessions;
  • Participate development teams using agile approaches, including test-driven development and scrum;
  • Participate development of requirements documents, including development of use cases and test plans.

Skills and Experience:

  • 4+ years.Net development experience;
  • 5+ years of experience in software development in general;
  • Experience in development web applications with .NET;
  • Excellent knowledge of C#, .NET core, ASP.MVC, WebAPI, EntityFramework;
  • Experience in frontend development: HTML/CSS/Jscript, jQuery, JavaScript frameworks and other related technologies;
  • Deep practical skills in software architecture development and analysis;
  • Rich experience in leading software development teams using Agile approaches (SCRUM, Kanban etc);
  • Ability to handle multiple competing priorities in a quickly-changing environment;
  • Strong business and technical vision - willing to recommend alternative technical and business approaches;
  • Computer Science or related degree;
  • Strong written and verbal communication skills in English.

What would be beneficial to have:

  • Strong on-hands experience with Angular framework;
  • Active github or stackoverflow account;
  • On-hands experience in some other technology stacks (especially in Python or C++/Qt or Go or PHP);
  • Familiarity with test-driven development and continuous integration;
  • Some experience with .NET Core or Mono platforms;
  • Familiarity with the e-commerce or the printing industry.

The Rewards:

  • Salary package above the market;
  • Working with current and future technologies;
  • A chance to contribute in a direct way to the growth and profitability of the company;
  • Opportunities for advancement as the company grows;
  • The freedom to contribute ideas while working with top notch developers from around.

 

Business Analyst

At Opensoft we are innovators of tomorrow’s software. We are a product-oriented software development company with extensive experience in building custom e-commerce solutions, industrial automation systems, and mission-critical enterprise applications. Opensoft is dedicated to reaching new horizons and stretching the limits of what technology can do. Our worldwide parent company, Farheap Solutions, holds robust business operations in e-commerce, software development, graphic design, and printing.
 
We are looking for individuals eager to seek out solutions that have immediate impact - individuals who bring creativity, science, and the ability to implement cost-effective decisions in a fast-paced environment. Being able to engage and unite people to accomplish goals is vital for this position. We are searching for candidates that can translate our customers’ needs, develop solutions, and provide resolutions which lead to success.
 
The Business Analyst’s position will not only help merge, but strengthen all divisions within Opensoft. He or she will lead in creating e-commerce websites, back-end administrative interfaces, and supporting cloud-based services. If you’re ready to become a pioneer of tomorrow’s technology while enhancing your professional career, apply today!
 
What You Will Be Doing 

  • Handle and direct stakeholder features through the entirety of the development process;
  • Understand the application’s technical design as well as the future specifications;
  • Act on behalf of the brand manager or product owner;
  • Document software defects and design software defect solutions;
  • Update and manage project task lists including status reports;
  • Work with developers, QA team members, and software engineers to build award-winning competitive products;
  • Gain a deep product and competitive knowledge in the software industry.


What You Need for This Position

  • High proficiency with the MS Office Suite (especially PowerPoint);
  • Team player who does not need extensive supervision;
  • Very strong documenting skills (superior written and oral communication skills in English);
  • Experience working with and representing customers and stakeholders to determine requirements and scope of work;
  • Relevant education (computer science, business, communication etc.) or equivalent relevant experience in the analysis field;
  • Experience with web applications and miscellaneous software applications;
  • Undestarding princiles of software development lifecycle;
  • Resistance to stress and willingness to change requirements and priorities as business requires;
  • The ideal candidate will have experience in one or more of the following industries: E-Commerce, Software Development, Factory Automation, Medical Device, IT, Consulting, or Process Improvement.

 

System Analyst

At Opensoft we are innovators of tomorrow’s software. We are a product-oriented software development company with extensive experience in building custom e-commerce solutions, industrial automation systems, and mission-critical enterprise applications. Opensoft is dedicated to reaching new horizons and stretching the limits of what technology can do. Our worldwide parent company, Farheap Solutions, holds robust business operations in e-commerce, software development, graphic design, and printing.
 
We are looking for individuals eager to seek out solutions that have immediate impact - individuals who bring creativity, science, and the ability to implement cost-effective decisions in a fast-paced environment. Being able to engage and unite people to accomplish goals is vital for this position. We are searching for candidates that can translate our customers’ needs, develop solutions, and provide resolutions which lead to success. 

The System Analyst’s position will not only help merge, but strengthen all divisions within Opensoft. He or she will lead in production management for printing industry, back-end administrative interfaces, and supporting cloud-based services. If you’re ready to become a pioneer of tomorrow’s technology while enhancing your professional career, apply today! 

What You Will Be Doing

  • Handle and direct stakeholder features through the entirety of the development process;
  • Understand the application’s technical design as well as the future specifications ;
  • Document software defects and design software defect solutions;
  • Update and manage project task lists including status reports;
  • Work with developers, QA team members, and software engineers to build award-winning competitive products;
  • Gain a deep product and competitive knowledge in the software industry;
  • Create and maintain project documentation and technical requirements.

What You Need 

  • Understanding of foundations software architecture and API design;
  • Basic knowledge of DB principles and SQL language;
  • Understanding of HTTP, HTML, CSS, JScript, REST;
  • Basic understanding of PHP code;
  • Experience of working as a system analyst, business analyst, QA engineer, software developer or technical writer;
  • Solid knowledge of the requirements management process and software development process as a whole;
  • Strong written and verbal communication skills in English.

What would be beneficial  to have

  • Knowledge of UI/UX design principles;
  • Experience in UI prototyping;
  • Ability to read code one or more of these programming languages: C++, C#, Python, Go;
  • Familiarity with e-commerce, printing industry or factory automation knowledge domains;
  • Experience in writing and supporting analytical and technical documentation;
  • Experience of working with issue tracking and source control systems;
  • Knowledge of modeling notations (UML).

 

Web Analytics / Google Analytics

Duties:

Preparation, review and analysis of daily, weekly, monthly and quarterly data sets of web traffic from several online properties. Setup and run A/B testing, reporting findings and modifying tests to improve accuracy. Using e-commerce Analytics tools to discover trends and validate products or process. Improve financial status by identifying user flows, and recommending actions. Analyze various financial metrics including product costs and operations metrics. Discover new or refine current KPIs and search for both positive and negative data anomalies.

Provide information, analysis and recommendations to management:

  • by assembling and summarizing data
  • by preparing reports and making presentations and CPA.
  • by managing live dashboards

Enhanced ecommerce reporting and GTM set up.
Import cost dataset, knowledge of API’s .
Statistical and analytical skills.
Prepare ad hoc analysis and working on special projects as they arise.
Analyze advertising spend and return on investment.

Skills/Qualifications:

  • Extensive skills in Google Analytics, including tag manager, user flow, funnels and exporting data for further analysis in BI tools.
  • Reporting skills with MSSQL report server and Microsoft Power BI.
  • Extensive skills in MS Excel with demonstrated VBA usage for analyzing data.
  • Statistical Analysis, Process Improvement, Planning and Strategy.
  • Strong written and verbal communication skills in English.

Requirements:

  • Minimum three years of experience.   
  • Must have related Business Intelligence, analysis and SQL coding experience.
  • Excellent verbal and written communication skills.
  • Presentation and analytical skills required.
  • Strong general finance skills in analysis, modeling, and analyzing key performance indicators.
  • Advanced Excel skills including Macros and VBA required
  • Bachelor’s Degree in Computer Science, Finance or related field, MBA preferred.

 

MS Dynamics CRM developer

We, as an e-commerce, manufacturing and software development company, plan to migrate our customer support, vendor management and sales analysis to Dynamics CRM. 
The candidate for this position will play a key role on the team to implement these changes in Dynamics CRM Online, SharePoint Online, and other Office 365 applications.  

Job duties:

  • Configuration and customization of MS Dynamics CRM;
  • Configuration and customization of SharePoint Online;
  • MS Dynamics CRM plugins development: client side and server side;
  • Development of middleware components to integrate CRM with external services;
  • Development and testing of CRM workflows, SharePoint workflows, and Nintex workflows;
  • Functional Testing of MS Dynamics CRM;
  • End user training and CRM issues troubleshooting.

Requirements:

  • Understanding of MS Dynamics CRM best practices, approaches and security models;
  • Knowledge of Microsoft Dynamics Marketing is a plus;
  • Experience in MS Dynamics CRM configuration;
  • Experience in MS Dynamics CRM customization using client-side and server-side approaches (plugins, SQL RS Reports, client extensions and scripting);
  • Familiarity with SQL Server Analysis Services, Excel Services and Power BI is a big plus;
  • Experience in Office365 Administration;
  • Experience with Powershell;
  • Experience in Office365 App model development;
  • Solid development skills with the next technology stacks:
    • .NET (C#, ASP.MVC, Web API);
    • JavaScript, Ajax, JQuery, AngularJS and CRM JavaScript API;
  • Good understanding and development experience of systems using HTTP REST API, OAuth, OData;
  • Solid skills in general areas for software development industry such as: OOP, Design patterns, agile principles, version control systems (especially git), bug tracking systems (especially TFS);
  • Computer science degree or similar is a plus;
  • Strong troubleshooting and analysis skills;
  • Good team player with experience working in Agile environment;
  • Strong written and verbal communication skills in English.

 

QA engineer

This is a position for a highly motivated engineer that is passionate about test. This position will use a variety of tools including TFS, MS test manager, and MS VS as well as frameworks for BDD (bahat, squish) and TDD.

Location: Saratov, Saint Petersburg

Responsibilities

  • Being a part of an agile delivery team, working closely with development/design/product management to coordinate efforts;
  • Defining efficient testing strategy;
  • Driving different types of testing on different levels (System, API);
  • Performing manual and automation testing of the company products;
  • Authoring test plans and test cases for the product;
  • Test reporting;
  • Working together with Project Manager and Business Analysts and other team members on process improvements.

Qualifications and Experience

  • 1+ years working experience in software quality assurance;
  • Understanding of Quality Assurance and software development processes and methodology Agile/Scrum;
  • Experience creating test documentation (test plans, test cases, release notes) and working with requirements;
  • Understanding of the way Web works — HTTP, AJAX, JSON, XML and of the client-server architecture;
  • Experience testing web-services (REST, SOAP);
  • Knowledge of SQL on a basic level and experience working with Linux console;
  • Understanding of CI and code version control concepts;
  • Knowledge of any programming language would be an advantage;
  • Understanding infrastructure, goals and strategy of Automated Testing Process;
  • Experience doing performance and/or automated testing is a big plus;
  • Computer science degree or similar is a plus;
  • Strong troubleshooting and analysis skills;
  • Strong written and verbal communication skills in English.